Question 1

What does “research use only” mean?

Accepted Answer

Every product we sell is supplied strictly for in vitro laboratory and analytical research. It's not a drug, food, cosmetic, or medical device, and none of it is intended for human or veterinary use.

Question 2

How do I know a batch is genuine?

Accepted Answer

Every product label carries a batch reference that matches its Certificate of Analysis. You can check it instantly on our batch verification page, or email us the reference directly.

Question 3

How fast is dispatch?

Accepted Answer

Orders placed before 2pm CET on a business day dispatch the same day from our EU facility via tracked courier; orders placed after cut-off dispatch the next business day. Every order is packed with cold-chain materials in discreet, unbranded packaging.

Question 4

Which countries do you ship to?

Accepted Answer

We ship to addresses across the EU. Delivery takes one to five working days depending on the option you choose at checkout (standard 3–5, express 1–3, next-day priority) — see our shipping page for the details and the free-shipping threshold.

Question 5

Are prices shown including VAT?

Accepted Answer

Prices shown at checkout include applicable EU VAT for the destination country, unless your order qualifies for a reverse-charge exemption (e.g. VAT-registered institutional buyers) — see our shipping page for details.

Question 6

What's a Certificate of Analysis?

Accepted Answer

A CoA is the independent lab's report confirming a batch's purity by RP-HPLC. A matching CoA is included with every order, and you can request one ahead of purchase via our quality page.

Question 7

How should I store peptides after delivery?

Accepted Answer

Store as directed on the product label — typically frozen or refrigerated until reconstitution. Full storage guidance ships with every order.

Question 8

Can I return an order?

Accepted Answer

Because our products require cold-chain handling from the moment they leave our facility, we can't accept change-of-mind returns once dispatched. Damaged or incorrect orders are replaced or refunded in full — see our returns policy.

Question 9

How do I request a Certificate of Analysis before buying?

Accepted Answer

Use the CoA request form on our quality page, or email us the product and batch you're interested in. You can also check any batch reference on the batch verification page.

Question 10

Is shipping free?

Accepted Answer

Standard tracked shipping (3–5 working days) is €9, and free on orders from €150. Express tracked (1–3 working days) is €23, and next-day priority (order before 2 pm) is €100. You choose your option at checkout and see the full total, shipping included, before you pay.

Question 11

What if my order arrives damaged or incorrect?

Accepted Answer

Contact us within 48 hours of delivery with photos and your order number. We'll arrange a replacement or a full refund at no cost to you, and approved refunds are issued to your original payment method within five to ten business days.

Question 12

Do you offer wholesale or bulk pricing?

Accepted Answer

Yes. Labs, CROs and distributors can open a wholesale account with tiered volume pricing and NET 30 terms for established accounts. A first order of €750 or more opens an account — see the wholesale page to enquire.

Question 13

Is there a reconstitution calculator?

Accepted Answer

Yes. Our research tools page includes a product-aware reconstitution calculator, a bulk cost estimator, and a storage and stability reference across the catalog.

Question 14

Is the site available in other languages and currencies?

Accepted Answer

Yes. The storefront is available in English, German, Czech, French, Spanish, Polish, Italian and Dutch, and prices can be displayed in a range of currencies using the switchers in the header. The amount payable is confirmed at checkout.

Question 15

Can I earn commission by referring others?

Accepted Answer

Yes — our affiliate programme pays commission on qualifying orders placed through your referral link. See the affiliate programme page for how it works and to apply.

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