Contact us
AuraVia Research Ltd, trading as AuraVia Research — here's how to reach the right team, how quickly we respond, and where to find our registered company details.
Reach the right team directly
Orders & general enquiries
Order status, batch documentation, Certificates of Analysis, and general product questions.
info@auraviaresearch.comRegulatory & compliance
Documentation requests relating to sourcing, testing standards, or research-use declarations.
compliance@auraviaresearch.comPress & media
Interview requests, company information, and media enquiries.
press@auraviaresearch.comBusiness hours
- Monday – Friday
- 9:00am – 5:30pm CET
- Saturday – Sunday
- Closed — messages answered next business day
- Order dispatch cut-off
- 2:00pm CET, Monday – Friday
Registered company details
- Legal entity
- AuraVia Research Ltd, trading as AuraVia Research
- Registered office
- 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Registered in
- England and Wales, United Kingdom
- Telephone
- +44 20 7946 0958
We operate and dispatch orders from our EU facility — see our Terms & Conditions for the full legal notice.
Before you get in touch
These self-serve pages resolve most questions faster than waiting for a reply:
Not satisfied with a response?
If your enquiry hasn't been resolved to your satisfaction, ask for it to be escalated by replying to your original email with “Escalation request” in the subject line. A member of the senior team will review it and respond within 3 business days.
Messages sent through this form are routed to our general enquiries inbox and triaged to the right department above. We typically respond within one business day; regulatory and press enquiries may take slightly longer, per the response times listed.