Question 1

What does “research use only” mean?

Accepted Answer

Every product we sell is supplied strictly for in vitro laboratory and analytical research. It's not a drug, food, cosmetic, or medical device, and none of it is intended for human or veterinary use.

Question 2

How do I know a batch is genuine?

Accepted Answer

Every product label carries a batch reference that matches its Certificate of Analysis. You can check it instantly on our batch verification page, or email us the reference directly.

Question 3

How fast is dispatch?

Accepted Answer

Orders placed before 2pm CET on a business day dispatch the same day from our EU facility via tracked courier; orders placed after cut-off dispatch the next business day. Every order is packed with cold-chain materials in discreet, unbranded packaging.

Question 4

Which countries do you ship to?

Accepted Answer

We ship to addresses across the EU. Delivery is typically two to four business days depending on destination — see our shipping page for country-by-country detail and free-shipping thresholds.

Question 5

Are prices shown including VAT?

Accepted Answer

Prices shown at checkout include applicable EU VAT for the destination country, unless your order qualifies for a reverse-charge exemption (e.g. VAT-registered institutional buyers) — see our shipping page for details.

Question 6

What's a Certificate of Analysis?

Accepted Answer

A CoA is the independent lab's report confirming a batch's purity by RP-HPLC. A matching CoA is included with every order, and you can request one ahead of purchase via our quality page.

Question 7

How should I store peptides after delivery?

Accepted Answer

Store as directed on the product label — typically frozen or refrigerated until reconstitution. Full storage guidance ships with every order.

Question 8

Can I return an order?

Accepted Answer

Because our products require cold-chain handling from the moment they leave our facility, we can't accept change-of-mind returns once dispatched. Damaged or incorrect orders are replaced or refunded in full — see our returns policy.

Frequently asked questions